Thursday January 3, 2008
MYT 6:54:15 PM
KUALA LUMPUR: Travellers will now have to pay more for Malaysia Airlines (MAS) tickets purchased from agents.
Travel agents in the country have implemented a new service fee -- a minimum of 5% ticketing/reservation fee, on cash on delivery terms -- after MAS' Zero Commission and Nett Fare plan came into effect on Jan 1.
According to Malaysian Association of Tour and Travel Agents (Matta) president Ngiam Foon, there were now neither commission nor distribution fees for MAS-appointed agents, for the promotion and sale of tickets.
He also said travel agents have never received any form of fee from the national carrier and Malaysia Airport Holdings Berhad for the promotion, sale or collection of fuel surcharges, airport taxes, airline insurance and other taxes on their behalf.
“As such, the association has included a service fee to replace the commission withdrawal,” he said at a news conference here.
“The service fees will vary depending on the services requested by the customer,” he said, adding that those on credit terms will generally be charged with higher fees.
MAS still offers ticket commissions to appointed agents in other countries.
Source: The Star
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